Lancaster & District Homeless Action Service Ltd

So you have a place to live!

What do you do now?

Finding accommodation is very difficult. But once you have the accommodation, keeping the place organised with food in the cupboard and the bills paid can sometimes be even harder.

Floating Support can help!

We know there is a lot to organise when setting up a home. We are experts — we do it for someone every week! We can support you through this big step, by being there, by answering your questions and giving help and advice if you need it.

We can help you with budgeting and planning your shopping. We can help you register with your local doctor and help you find a dentist. We can help you to contact Electricity, Gas, and Water companies, and find the cheapest. All our staff have mobile phones and we are happy for you to use them to contact utility companies and other agencies while we are with you.

I’ve had my flat/house for some time

Makes no difference to us! If you’re having problems with debts, benefits, or housing issues, we can help. If we don’t know the answers we will try to find someone who does. If you just need someone to talk to or support you through a difficult time, we can help with that too, or we can find the right agency to support you if we can’t.

I’m having problems with my landlord

If you are having any problems with your landlord, we can help by acting as a go-between to sort out any difficulties before they get out of control.

I may need support dealing with alcohol or drug issues

If you have issues with alcohol or drugs and want to speak to someone, we can support you. We know that this can be a very difficult time, and having to deal with things like debts and benefits as well can make life even harder. So we can help you through this process and work with any other agencies involved to help you succeed.

I already get help from another agency

That’s OK, we can work together. We help with the practical things. If you’re working with the CAB to sort out your debts but are having trouble keeping all your paperwork together, and need help at home with budgeting, we can support you in that. Our aim is to help you keep your tenancy and turn your house or flat into a safe and comfortable home

Do you want to learn a new skill?

We can put you in touch with various groups to help you build up your confidence and get you back into 3earning, at whatever level suits you.

What we need from you

All we need is your commitment to work with us to deal with your issues. That means being there when you have arranged for us to call, or letting us know if something’s come up, so we don’t waste time and money going to an appointment you can’t keep.

It also means you agree not to be threatening or abusive to our staff if you’re having a bad day—don’t take it out on them, let them help!

It might mean we need to ask you to complete some paperwork with us, or to talk to someone from the Supporting People scheme that funds our work about how we are supporting you. Most of all, it means doing everything you can to help yourself to stand on your own two feet, so that we can then start to help someone else.
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